Onsoom terms and conditions

Service Agreement Terms for Onsoom (Onsoom Snap)

This service agreement outlines the terms and conditions for using the services provided by Onsoom (Onsoom Snap). The purpose of this agreement is to confirm the user's consent to the overall terms related to the service contract.

Article 1. [Online Contract]

This online contract serves as a confirmation of the user's reservation for the desired service date, time, location, and selected package. By agreeing to this contract, the service user confirms that they have fully understood the terms and conditions after sufficient consultation with Onsoom (Onsoom Snap) and have made an informed decision to use the service. This online contract will apply unless it conflicts with the specific provisions of the contract.

Article 2. [Consent to Provide Information]

Onsoom (Onsoom Snap) may request information from the service user (customer) to provide services smoothly. The service user agrees to provide the requested information. Onsoom (Onsoom Snap) will not use the provided information for purposes other than service provision. If the information is used beyond the original purpose, the service user has the right to object.

Article 3. [Deposit Payment]

The deposit payment is based on the total shooting cost, excluding the selected package's price after consultation. If the service user requests a cancellation after paying the deposit, the refund will be processed according to Article 9 [Cancellation Fees].

Article 4. [Additional Payment]

The additional payment refers to the remaining balance after deducting the deposit from the total package price. This includes optional products such as albums, frames, and prints. The full amount can be paid along with the deposit. If a service user who has paid the full amount cancels or modifies the contract, they may request a refund or adjustment of the optional product fees, excluding the shooting cost.

Article 5. [Invalidation of the Contract]

The contract may be deemed invalid under the following circumstances:

If the contract contains false information.
If insufficient information is provided for service provision (refer to Article 2).
If the deposit payment or balance payment is not made within the agreed timeframe (refer to Articles 3 and 4).

In such cases, Onsoom (Onsoom Snap) has the right to terminate the contract, rendering the agreement null and void.

Article 6. [Service Schedule Confirmation Process]

Once Onsoom (Onsoom Snap) confirms the deposit payment, it is considered that the service user has agreed to the contract. The service user must confirm the desired date, time, and location for the service. If the schedule cannot be arranged due to Onsoom (Onsoom Snap)'s availability, the service provider will refund the deposit within 72 hours and terminate the contract.

Article 7. [Establishment of the Contract]

The contract is established once the service user provides the necessary information and pays the agreed deposit, and Onsoom (Onsoom Snap) confirms the service schedule.

Article 8. [Contract Termination]

Onsoom (Onsoom Snap) may terminate the contract due to the following reasons caused by the service user:

Delayed payment of the balance.
Transferring or assigning the contract to another party without consent.
Cancellation due to personal reasons.

Article 9. [Cancellation Fees and Schedule Change Fees]

The service user must pay a cancellation fee if the contract is terminated due to their fault. However, one schedule change or contract transfer is allowed upon mutual agreement within one year of the contract date.

Cancellation Fee Breakdown:

More than 60 days before the service date: 10% of the package price.
59 to 30 days before the service date: 20% of the package price.
29 days to the service date: 35% of the package price.
Within 48 hours of reservation: Refund after deducting a consultation fee of KRW 30,000.
Within 72 hours for services scheduled within 30 days: 35% of the package price.

Article 10. [Punctuality]

The service user must arrive at the agreed location on time on the service day. If there is a delay of more than 30 minutes, the shooting time cannot be extended due to subsequent schedules.

Article 11. [Weather Conditions]

Schedule changes due to weather conditions on the service day are not allowed. Shooting will proceed as scheduled, even in rain (except in cases of heavy rain or snowfall). Heavy rain is defined as more than 5mm per hour based on the Windy application. Naver Weather will not be used as a reference due to its unreliability.

Article 12. [Data Retention and RAW File Requests]

Onsoom (Onsoom Snap) will retain service-related data for 30 days after delivery. The service user must back up the data upon receipt. Original files will be retained for six months, and if not selected within six months, the data will be permanently deleted.
Service users may request corrections or reissues of data within 30 days of receipt.
JPG files will be provided by default. RAW files can be provided for an additional fee of KRW 100,000. Onsoom (Onsoom Snap) reserves the right to refuse RAW file requests due to secondary copyright issues.

Article 13. [Product Rework]

Rework of delivered products (photo books, albums, frames) will only be provided if defects are confirmed through blind testing by third parties. The service user must request a rework within one week of receiving the product.

Article 14. [Compensation Policy]

If Onsoom (Onsoom Snap) loses the original shooting data due to its fault, the service user will be refunded the amount paid for the service contract. Compensation may be up to twice the shooting fee based on mutual agreement.

Article 15. [Exclusions from Compensation]

No compensation will be provided in the following cases:

Natural disasters or unavoidable circumstances.
Cancellation due to the service user's change of mind.
Issues caused by third parties or external factors beyond Onsoom (Onsoom Snap)'s control.

Article 16. [Copyright and Portrait Rights]

Copyright of the photos belongs to Onsoom (Onsoom Snap). Users cannot use the photos for public promotional purposes without permission.
Portrait rights belong to the service user. If the user does not consent to the use of their photos for marketing purposes, they must notify Onsoom (Onsoom Snap) in advance.

Article 17. [Portrait Rights Consent]

Onsoom (Onsoom Snap) may use photos for marketing purposes on its website and affiliated sites unless the service user opts out.
If the user does not consent to the use of their photos, an additional fee of KRW 100,000 will be charged for exclusive usage rights.

Article 18. [Additional Provisions]

If weather conditions make shooting impossible on the service day, the schedule can be adjusted by mutual agreement.
The service user is responsible for incidental costs such as meals, transportation, and entrance fees during the service.
Any additional agreements between the user and Onsoom (Onsoom Snap) must be documented in the contract.

By agreeing to this contract, the service user confirms their acceptance of all the terms outlined in this service agreement.